How To Make Your Customer Satisfied By Using An Effective Project Quality Plan
Meeting customer’s standards and satisfaction can be achieved by defining a set of activities at the beginning of the project aiming to deliver a quality product. The quality of the product is based on the criteria set by the organization and the client. Project quality plan identifies the quality standards that are relevant to the project, to satisfy the customer. Each delivery is examined thoroughly and must be able to pass the quality control before it can be sent to the customer. The strategies being employed are evaluated as well. Both the quality and the methodologies being applied must then adhere to the standards defined by the Project Management Office.
The Project quality plan should be written with objectives to provide the project management with easy access to quality. The objectives are listed as follows:
- Management responsibility is when the team assumes the responsibility of delegating the tasks, executing the methodologies, managing people and ensuring quality of the product;
- Documentation and Records is keeping of the information about the project, its cost and the performance of the whole team. Easy access to information when needed is highly anticipated.
- Requirements are noted to evaluate the resources and the methodologies being used.
- Design Control refers to the involvement of the people knowledgeable of designing a project, like the architects and the engineers.
- Development control monitoring the project would be a great help especially when a need or a conflict arises. Immediate and proper resolution will be done when someone overlooks the project.
- Testing and quality is qualifying the product and evaluating if it passed the quality standards. This is also to identify if there are modifications to be made. The goal is to make the customer satisfied with the product.
- Mitigation should be implemented effectively. Contingency plans should be made to pacify and resolve the problem.
- Audit measures the compliance of the project and the product to the standards being specified and identified.
- Defect Management identifies the defects of the product and the areas should be improved. Guidelines are used to detect the defects.
- Training is intended to improve the skills and explore the capabilities of the team members. It also enhances unity and bond of the team.
A project quality plan is made to set the objectives and plan activities. After the execution has been done, the project quality plan then assesses and evaluates the methodologies and the product in accordance to the objectives.
The development of a Project Quality Plan is a team process that depends as much on communicating with one another. Project managers can prepare plans and actions to counter any weaknesses or deficiencies during the project execution and make sure that the quality standards are being followed. Creating a project Quality does not limit to identifying all the requirements and the stages to go through, but also to make sure that the standards are being met. In the end, customer satisfaction will make the project successful thus making the company to gain more profit from it.
